The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
First of all, thank you for enabling dispositions outside of salesforce. Definitely a positive thing.
We would like you to consider custom dispositions as we are in healthcare and most of the dispositions or wraps pertain to sales and are not really applicable in our case. We are appointing patients for different services like Orthodontics, General Dentistry, and Oral surgery. While we do collect payments in the case of our revenue cycle team, largely we would like the ability to do a custom disposition or wrap code that again pertains to what the individual department is charged with. Thank you for any consideration of this request!
6 Comments
- KateG8 months agoGoTo ManagerStatus changed:AcceptedtoDelivered
Read the announcement here.
- KateG9 months agoGoTo ManagerStatus changed:InvestigatingtoAccepted
The ability to create custom call dispositions will be available soon.
- KateG9 months agoGoTo ManagerStatus changed:Reviewed by moderatortoInvestigating
- jp-silverassist2 years agoNew Member
We badly need this also for the same reason
- KateG2 years agoGoTo ManagerStatus changed:NewtoReviewed by moderator
- timboslice3 years agoActive Contributor
Wrap codes or dispositions that are assignable by the agents after calls so that they can be reported on. These codes should be both canned and customizable for reporting purposes by supervisors. This should be a feature available outside of a CRM integration.