DDM1's avatar
DDM1
New Member
31 days ago
Status:
Reviewed by moderator

Grant permissions to listen to reports and calls to specific users

How can I give access to call reports & recordings for specific Users, not all Users?

  • KateG's avatar
    KateG
    GoTo Moderator

    Hi DDM1 Welcome to the Community, 

     

    I moved your post to the discussions section since you can currently give access to call reports and recordings. 

     

    You can do this by making a user the manager of a user group and this will give access to call reports for calls of people in their user group. See more about it here

     

     

    • nickolash's avatar
      nickolash
      Active Contributor

      How exactly did the permissions become granular?  It's the same way it was.  If you give permission to a "Manager" to access call recordings then they can access all recordings on the system.  Yea you can see the calls that occurred when you don't have the "Access Call Recordings" option enabled but then you can't listen to them.  I don't see how the feature was rolled out and made available when nothing changed.  

      • KateG's avatar
        KateG
        GoTo Moderator

        DDM1 I can move this back to the idea section, can you explain how you would like the feature to work and we can share this with the team? Thanks. 

  • KateG's avatar
    KateG
    GoTo Moderator
    Status changed:
    New
    to
    Reviewed by moderator