Have supervisor dashboard indicate if a number from the missed call list has since been successfully contacted for voice and SMS

When a call is missed in a call queue, it is added to the missed call list in the Supervisor Dashboard (under Callers - Missed Calls). That number can then be added to an outbound queue to be called ...

Administration & Configuration

Contact Center Features

Reporting

KateG

GoTo Manager

9 hours ago

Status changed:

New

Reviewed by moderator

Thanks for your idea, we like to keep ideas to one idea at time, and I updated your subject for clarity. I think I summarized what your post is specifically looking for, but let me know if I've missed something. Thanks.