w_carroll's avatar
w_carroll
Active Contributor
23 days ago
Status:
Reviewed by moderator

Have supervisor dashboard indicate if a number from the missed call list has since been successfully contacted for voice and SMS

When a call is missed in a call queue, it is added to the missed call list in the Supervisor Dashboard (under Callers - Missed Calls). That number can then be added to an outbound queue to be called ...
Administration & Configuration
Contact Center Features
Reporting
KateG's avatar
KateG
GoTo Manager
21 days ago
Status changed:
New
to
Reviewed by moderator

Thanks for your idea, we like to keep ideas to one idea at time, and I updated your subject for clarity. I think I summarized what your post is specifically looking for, but let me know if I've missed something. Thanks. 

  • w_carroll's avatar
    w_carroll
    Active Contributor
    18 days ago

    Thank you Kate, my apologies for packing so much into one post!

    • KateG's avatar
      KateG
      GoTo Manager
      17 days ago

      w_carroll​ thanks for your input! It has been shared with the product team.