Similar to emails, Gotoconnect needs the ability to have a customized automatic responder to people who send text messages.
For example, if "John Doe" sends a text message to a Gotoconnect phon...
I would also like to see automated text message replies, when "Away" or "Offline", and we need this for the desktop app.
(I understand that the mobile app has an "instant response" feature, but we don't issue cell phones to our employees and employees should NOT use personal cell phones for (a) HIPAA (healthcare) information, or (b) in California due to case law that then can result in having to reimburse employees for personal cell phone expense.)
So, a "text message auto-reply" feature while Away or Offline needs to be in the desktop app and in the app.goto.com browser version also.