Fullfunk's avatar
Fullfunk
Active Contributor
2 years ago
Status:
Reviewed by moderator

Notification sounds for messages

Problem: I have a great team and we love the internal messaging system in GoTo Connect, but sometimes my team doesn't know that they received a message for 30 minutes.

 

Solution: I would love to see a patch that made a ding or something when my team or I received a message so that we could have timely communication on a call that has come in.

  • KateG's avatar
    KateG
    GoTo Moderator
    Status changed:
    New
    to
    Reviewed by moderator
  • Hello

     

    My colleagues and I are using the channel feature on Goto to communicate but we are not receiving notifications everytime a new message is received. I called Customer Service and it's not something that you are able to implement at the moment. It's something that would be extremely helpful, as in the meantime we have to open each channel that has been created to see if we have new messages, which is not convenient at all.

    We hope that it's something that you will be able to add soon.

     

    Thank you

    Best regards

    Sabrina

  • KateG's avatar
    KateG
    GoTo Moderator

    SabrinaDW I moved your post to this similar idea, where others can kudo and comment. I will be sharing this need with the team. Thanks for sharing this with the Community. 

  • This is an extremely needed feature within our company.  Currently, we are still having to utilize Slack for internal communication (GoTo was supposed to eliminate the use for Slack) all because we aren't audibly notified when a message is received. As we are new to GoTo Connect, I am concerned with this being such a simple and standard feature that this isn't implemented. Especially after seeing that this feature was requested here one year ago...

  • Rrrryan's avatar
    Rrrryan
    Active Contributor

    GoTo, PLEEEEASE find a way to implement this! We use this app because ostensibly it makes team communication easier, but that's not happening!