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To improve our ability to assist customers effectively, we would like GoTo to implement enhanced call monitoring capabilities, even when calls are forwarded outside the GoTo platform. Specifically, w...
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Hi KentCarl
Welcome to the Community.
GoTo Connect announced the introduction of AI Receptionist today, a first offering in GoTo Connect Digital Workforce, GoTo's new innovative suite of capabilities built to complement human employees.
There are a few features that appear to meet your needs:
- AI Receptionist provides seamless follow-ups via email or CRM tools, so business continuity and responsiveness never skip a beat.
- By leveraging FAQs and integrated knowledge bases, the AI Receptionist quickly resolves common inquiries while efficiently routing more complex calls to the right team.
AI Receptionist will officially be available for purchase starting March 31. Check out the link I shared to the blog post, which also includes how to set up a call for a walkthrough with our team.