M_Adams's avatar
M_Adams
Contributor
16 days ago
Status:
Reviewed by moderator

Require access code to dial out of system

Does GoTo have a way to limit what phones are able to make a call to the outside world? or is there a way to have an access code to dial out on a general use phone.

I have installed GoTo in an assisted living facility/memory care business and some of the residents there are making a lot of phone calls from the phones.

This would be an amazing feature and solve a lot of headaches.

If not, is this something that could be developed?

In People tab → Users → user settings I see that Internal, local, domestic long distance, and domestic mobile are account level features and those settings are either all or nothing as far as being turned on or not. Each user can have individual access to make international calls, Toll free calls, and malicious area codes. It would have a lot of sense to have "Require access code to enable off net outbound calls" or something like that. 

3 Comments

  • KateG's avatar
    KateG
    GoTo Manager
    12 days ago
    Status changed:
    New
    to
    Reviewed by moderator

    Hi M_Adams  I've shared this with the team, I don't see this currently on the roadmap, but will keep you updated. 

  • I see that the Yealink phone has a phone lock feature. Will this setting reset when the phones connect back to the provisioning server? Is this a setting the UA team can change on the back end on a per extension basis? Can the developers make a way to turn this feature on in the admin portal?

  • I see on the Yealink phone there is an option for phone lock. Would this setting reset when the phones connect back to the provisioning server? Is this a setting that the UA team can turn on for specific extensions on the back end? Can the developers make this an option similar to how they allow us to set the phone background desktop now?

     

     

    Thank you,

     

    Michael Adams