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Status:
Reviewed by moderator
SMS directly from shared inbox with inbound caller's phone number from the phone tab.
When we receive an inbound call, the caller is most likely a first-time caller.
When we click on the caller's send SMS icon in the far right column, it only sends as a direct SMS that does not show up in the shared inbox.
Our ideal work flow in the app is to be able to send a direct message that will be visible for all users.
1 Comment
- Status changed:NewtoReviewed by moderator
