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RoadAngel's avatar
RoadAngel
New Member
9 months ago
Status:
Reviewed by moderator

SMS directly from shared inbox with inbound caller's phone number from the phone tab.

When we receive an inbound call, the caller is most likely a first-time caller. 
When we click on the caller's send SMS icon in the far right column, it only sends as a direct SMS that does not show up in the shared inbox. 
Our ideal work flow in the app is to be able to send a direct message that will be visible for all users.

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