Hello, 2 years ago I lost a customer as they needed a feature that allowed for the system to call out to a service tech afterhours to let them know there was a voicemail left. I brought it up to GoT...
Hi M_Adams Thank you for the detailed explanation! I've shared this with the team who had a few suggestions/questions.
It sounds like this setup could potentially be achieved using Ring Steps, where the extension that misses the call could have a ring step to forward the call to the next person in line.
However, based on your example, if the goal is to have a notification only when a voicemail is left, rather than cascading calls? This may need a different approach. Could you clarify whether the priority is cascading calls or voicemail-specific notifications?