SupportMW's avatar
SupportMW
Active Contributor
2 years ago
Status:
Reviewed by moderator

Ability to see who is connected to remote devices while the session is still active

Currently you have to wait until a session has ended before the session shows up in reports.  It would be very helpful to be able to see who is connected to a remote device while the session is still...
Remote Support
Reporting
Unattended Support
SupportMW's avatar
SupportMW
Active Contributor
2 years ago

UPDATE:  You can now see the current connections by going into REPORTING.  You will see the Started time of the sessions and the Ended time will show 12/31/1069 if the session is still going.  In addition, the Duration column will be blank.