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Kevin_C's avatar
Kevin_C
Active Contributor
2 years ago
Status:
Delivered

Allow clients to add files to the ticket at any time

Helpdesk portal only allows attachments on initial creation. The IT support can attach files all through the ticket history, but the end user can only do so when they start the ticket. The end user can add files via email throughout the ticket and seems like a flaw that they cannot do so in the ticket portal.This needs to be an option in the portal throughout the ticket history because we request screenshots if they didnt send one in initially. Please fix!

Ticketing

2 Comments

  • GlennD's avatar
    GlennD
    GoTo Manager
    6 months ago
    Status changed:
    Reviewed by moderator
    to
    Delivered

    Once signed in to the Customer Portal, end-users can create new support tickets, add comments, and attach files to existing tickets. The Portal provides visibility for all tickets associated with the user, regardless of whether they were created in the Console, Microsoft Teams, or via email.