When closing a ticket, there should be a setting that requires an agent to enter a comment to work as a gatekeeper.
This permission could be added to the helpdesk service configuration options.
Thank you.
#ticketing #helpdesk
Hi CS_HelpDesk,
Can you please clarify what information would you like the agents to add to this comment? E.g. is it the solution/resolution details?
I would like a comment to be mandatory before an agent closes a ticket.
Thank you, we have added this as a feature request.
