We've had registrants point out that they cannot select "other" in the State field when they choose a country other than United States. How can this be resolved?
45 Comments
Looks like this question has been hanging out their since 2017 - The suggested solution to add a custom question on each webinar is a lot time that could easily be saved by one quick hit item from your development team.
Please add an 'other' or 'none' to the State drop down field for non-US/non-Canada participants OR grey out the field for state requirement for non-US/non-Canada participants.
If that is not possible (why not?), maybe add explainer text of what the participant can do instead?
Or create a custom question that we can pull into each webinar (we cannot copy every webinar we run from older webinars).
Please resolve.
Hello markmchenry ,
We have some improvement plans for registration options coming in the future. I will add your suggestion to the list of enhancement ideas for other users to weigh in on.
For several years now, I have been trying to get gotowebinar to add the Australian state/provinces such as New South Wales, Victoria, etc. to the state picklist dropdowns on the registration form but to no avail. who do I have to contact so that this easy task gets done?
I provide Webinar only in Italy, but I can't get the province of Italy becouse this list is only populate with US states.
https://en.wikipedia.org/wiki/Provinces_of_Italy
scottstrand We are working on several improvements to the registration flows in the coming months. I hope to include an update around this standard registration template as well.
This really needs to be fixed, it should be so easy to add "None" to the list.
Even better would be the ability to display the Country field first, and have the State/Province field appear only if United States or Canada is selected. Slightly more work, but still easy, and it's the best experience.
Part of this has to do with GoTo being an American company, and thus are not allowed to do business with certain countries. I hope that is not why they are not allowed to have an "Other" choice.
If GoTo makes an official comment here, due to political pressure, it will be a well thought out "we'll look into it."
It is unfortunate when politics gets in the way of us creating a better, more-informed planet.
Actually, since GoToWebinar is a global product, you'd think there might be a good solution for global participation and the form would accomodate ALL countries internationally. The frustrating thing about this is this registration forms have not be updated in all of the time since the product was launched. I know because I was a customer that long ago.
Sorry, I was not clear. I am agreeing that having an "other" choice would be helpful.
Correct. But the is no "Other" option.
