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Tim-E-Tech's avatar
Tim-E-Tech
New Contributor
2 years ago

Client causes grey screen on my laptop if I reboot a remote computer

Ongoing problem here, I reboot the remote computer and my local computer client goes to a grey screen which I cannot exit from.  It took me about 30 minutes yesterday to get my laptop to start responding again.  I could ctrl-Tab and see other windows but whichever one I selected I would still be stuck at a grey screen.  I could control alt delete and select task manager but I would be stuck with the grey screen and never see the task manager.

1 Reply

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi Tim-E-Tech,

     

    Can you please enable debugging so there are logs for review? If you are using a Windows PC you might also want to check the Event Viewer to see if there are any clues to why the client is freezing.