The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
EricAnderson
6 years agoActive Contributor
New Versions Windows 10 Uses a PIN Number, Not Password
Well, Microsoft has altered the security method for entry into the PC.
They are allowing users to opt for a PIN Number instead of a Username / Password combo.
LogMeIn does not seem to be able to deal with this. Or, I just don't know the answer.
Is there a way to log into Windows 10 using PIN Numbers?
Or should I quit looking for this answer and force the user back into Username/Password?
Hi,
The PIN and similar unlock options in Windows 10/11 only decrypt the user credentials locally in Windows and are not available for us to work with. So while they may be convenient for the user, we are unable to support those options.
10 Replies
- johnB722 years agoNew Member
Had the same issue.
Turn off "only allow Windows Hello sign-in" in Control Panel -> Accounts -> Sign-in Options -> Additional Settings and then restart. You should be able to log into windows with either PIN or password and logmein with email/password now.
This should be documented somewhere.
- GlennD3 years agoGoTo Manager
Hi,
The PIN and similar unlock options in Windows 10/11 only decrypt the user credentials locally in Windows and are not available for us to work with. So while they may be convenient for the user, we are unable to support those options.
- KateG3 years agoGoTo Manager
Hi ceg welcome to the Community, this article on 2FA should help.
- ceg3 years agoNew Member
I need some instructions on how to require an access code at setup instead of the windows password since no one uses passwords any more. Thanks
- AshC4 years agoRetired GoTo Contributor
Can you see if one of the methods here work for removing the special code requirement?
https://support.logmeininc.com/central/help/how-do-i-create-remove-a-computer-access-code
- EricAnderson4 years agoActive Contributor
I have about 240 PCs I take care of in various states of Windows 10 and some still 7.
The PIN issue only got me once or twice. Since March of 2020, I have used Username/Password to log into every pc. I never get asked for a PIN.
Now, sitting in front of the PC, I get asked for a PIN.
From LogmeinClient, never happens. - AshC4 years agoRetired GoTo Contributor
TeaspoonVFX I'm sorry, not at this time.
- TeaspoonVFX4 years agoNew Member
Has this support been added yet?
- AshC6 years agoRetired GoTo Contributor
Hi there,
Microsoft PIN entry is not yet compatible with LogMeIn Central, though we are considering this additional security option for future development.
Thanks!
- eva376 years agoNew Member
Eric Anderson, I have the same issue. Did you figure out how to connect with username/pin rather than username/password in windows 10?
Thank you