Hi all. I have several PCs where One2Many tasks simply are not starting. Even when the PC is online, it just sits on Pending status.
Any idea how to start troubleshooting?
Hi @OneAndOnly2 ,
Sorry for the One2Many troubles there.
What type of tasks are being sent over?
Can you state what OS the tasks are being deployed to?
Any errors on those machines being presented?
Some other things to consider:
@lags7 Sorry, could you specify what OS the 4 affected hosts are running?
Have you gone through a complete reinstall at any of those stations?
** The time when Emailing support to escalate a ticket can sometimes take several days, so we'd want the case workers to review any updates from the last few days (weekend).
@lags7 Can you confirm the affected versions on those 4 POS machines?
** From what I gather, reinstalling has been the only failsafe way to resolve this issue, though I will see if there are any possible workarounds in your case.
@lags7 I believe those versions are also out of date, so always a good idea to update before any additional troubleshooting: https://help.logmein.com/articles/en_US/ReleaseNote/LogMeIn-Release-Note-for-May-07-2019/?l=en_US&c=...
@AshC - I have updated the affected hosts to the latest version i.e. 12624. However, the issue still persists.
The fact is there is no direction to perform any troubleshooting for this issue.
@lags7 As long as those PCs are not running some special variation of Windows 10, you can give us a call directly to see what may be failing there.