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Active Contributor

Screen Blanking not working after Windows 10 2004

Microsoft has pushed out Windows 10 2004 to my workstations in our office and now screen blanking no longer works. 

My employee's are working remotely and rely on screen blanking for privacy. My company handles many sensitive items and this issue is causing havoc as I'm now having to move computers to new locations to protect information. 


Worst still LogMeIn has no detection method to caution the user that screen blanking is not working. Employee's are at home looking at confidential information for anyone in our office to see thinking the screen blanking is working unless informed by someone in the office. 


I've tried most of the fixes people would normally do, update drivers, enable disable hardware acceleration, remove and reinstall monitor drivers, display adapters. I've tried AMD, Intel, and Nvidia Graphics cards and the issue remains. 


I opened the support case 13356680 but that did not really provide any resolution and i was directed to call in. I talked with an agent where we looked at a few different items but found no resolution. In talking with development I was told 2004 is beta and unsupported???  Considering the size of LMI I would think you guys would be testing on the preview channel's to head off issues like this.


Does anyone else have the issue?

Has anyone figured out a workaround other than rollback of a system to the 1909 version? 

Is there any eta on a fix?


171 REPLIES 171
Active Contributor

@AshC  Can you confirm if the official release is out and was pushed to endpoints?

GoTo Moderator

@ITDEPT87  Regarding the screen blanking fix, yes.  Regarding a couple other known issues such as double cursors, that should be released in a couple weeks.  

Ash is a member of the GoTo Community Care Team.

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