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KathyAtROI
2 years agoActive Contributor
Status:
Reviewed by moderator
Add weekly call routing schedule for phone numbers (on Call) and/or dial plans
Please add the ability to schedule phone number and/or dial plan routing based on a schedule. This could be a round robin schedule or a begin date schedule. We manually change the On Call number routing weekly. We have a schedule to identify who takes calls from the on call phone number and the rotation is weekly. The schedule is round robin with some exceptions to the schedule for Holiday coverage. For simplicity, it might be easiest to enter the weekly schedule. Not so sure an end date would be required. The previously scheduled route would end when the next schedule date/time starts. We also use dial plans for each user that participates in the on call schedule. Not sure how simple or difficult it would be to modify the user called in the dial plan or attach the schedule to the dial plan as opposed to the phone route. Either way works for us as long as a schedule can be identified and it changes the phone routing on a weekly/start date basis per the identified schedule.
7 Comments
- KateG6 months agoGoTo Manager
Thank you for your feedback and for sharing your use case with us. I appreciate you taking the time to provide this insight—it helps us better understand your needs. I’ll leave this idea open for now and will make sure to provide any updates I receive from the team. If you have any additional details or suggestions, please feel free to share!
- KateG6 months agoGoTo ManagerStatus changed:DeliveredtoReviewed by moderator
- ROIITSupport6 months agoNew Member
KateG ,
Please reopen this request for future development.
- ROIITSupport6 months agoNew Member
Hi KateG,
What you propose will not work. When someone here at ROI is on call, they are on call for 7 consecutive days. That's how it was with my previous employer too. I have never heard of a daily on call rotation ever!
- KateG6 months agoGoTo Manager
This is available by creating a cascading Dial plan and changing the destination for each day.
- KateG6 months agoGoTo ManagerStatus changed:InvestigatingtoDelivered
- KateG2 years agoGoTo ManagerStatus changed:NewtoInvestigating