jstrittmatter's avatar
jstrittmatter
Active Contributor
11 months ago
Status:
Reviewed by moderator

Allow Logged in Agents to have non-queue calls sent directly to voicemail

When an agent is logged into a queue, it would be nice if the option was available to send non-queue calls to their voicemail instead of ringing through to their extension.  I think this could be a setting in the queue or added as a status option that an Administrator could assign.  

2 Comments

  • NeilDeWitte's avatar
    NeilDeWitte
    GoTo Contributor
    11 months ago

    Thank you for suggesting this behavior improvement. It has been logged as an enhancement request and will be considered for inclusion on our feature roadmap.