Call Dispositions

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Call Dispositions

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Call Dispositions

I think this is a very easy feature to implement. All previous providers we've used have the option to create dispositions, from which the agent can select at the end of the call and also leave any necessary notes. Let's be honest, GoTo's current call notes are not the most user-friendly. We're considering switching to DialPad just because of this. Once a phone number is recognized, all notes should automatically be visible without any extra steps.

1 Comment
KateG
GoTo Moderator
Status changed to: Reviewed by moderator

@alejandromachad thanks for your suggestion, we will review with the team at large.