@WLC welcome to the GoTo Community. I moved your post to the idea forum where others can vote and comment. This is a feature that we are currently testing and looking to have available soon.
I would be very interested in call transcriptions WITH AI SENTIMENT ANALYSIS. If every call, or a sample set of agent answered calls could be analyzed and tabulated this would help monitor call center quality, point to training opportunities, etc.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.