It drives me absolutely crazy that when I click away from the remote screen (or even don't click anywhere for a few seconds) in a GoToResolve session that my view of the remote screen grays out and I have to click into it to view it correctly again. It's especially frustrating when I do a demo, because the people attending the demo have to see the constant switching between a normal view and a grayed out view. Please fix this! GoToAssist did not do this, and it was so much better.
I agree, makes screenshots very difficult because everything immediately grays, even if you try doing a PrintScreetn.
This is a valid request and many customers have found it frustrating, so we have removed the gray layout.
The gray screen that appears when you click away from a remote session is a security feature designed to prevent unauthorized access to your session. However, if you find it inconvenient, some remote desktop software allows you to adjust the settings to disable the gray screen.
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