The idea board you are trying to access is permanently deleted.
Some devices not showing host name, OS version and hardware specifications.
It does show processes, events, memory, cpu, drive and network usage
The Launch terminal function is grayed out and does not work.
The Open file manager en Start remote control are active though.
Hi @ramonbakker, welcome to the community.
Are these devices Pro or Lite devices? Only devices in Pro status offer the full remote control and management experience, while Lite devices offer basic remote access features. Your subscription plan defines the number of Pro devices you can have. However, you can have as many Lite devices as you like.
Thank you. If you try to start a Remote Control session does it connect successfully?
Thank you @ramonbakker . I have been unable to find any known issue that would result in this, and given the other issues you reported in the other post I think it would be best to have one of our support representatives work with you directly. I've opened a support ticket for you with all the details you have shared and made a note of your location.
Based on your comments in the other post where you mention that certain page elements do not load, I do wonder:
Just tested on Edge as well, and adding some devices to a group doesn't work on this browser as well. Also the device information on some clients not showing.
Hi, we have a ticket open with the team for the issue of Labels not being selectable for Filters. As soon as there is a status update we will share it here in the community.