Solved: User Portal Question

efanning · ‎12-20-2022

Great job on the user portal. Before I make our users aware of this portal, we don't use any other Helpdesk other than the IT Helpdesk and we don't use any categories, we're simple that way. It is possible for an admin to "tweak" this so that the end user can't make any of those changes while creating a ticket? If not, that's fine, I can instruct them on how to open a proper ticket for us.

Thanks

GlennD · ‎12-20-2022

Hi @efanning,

I believe you should be able to achieve this by configuring the helpdesk services and categories in your Admin Center and deleting the preloaded services and categories you do not need.

Glenn is a member of the GoTo Community Care Team.

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GlennD · ‎12-20-2022

Hi @efanning,

I believe you should be able to achieve this by configuring the helpdesk services and categories in your Admin Center and deleting the preloaded services and categories you do not need.

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.
Do you want a new feature added? Make sure you Kudo (vote) for the Idea

Free user and admin training

efanning · ‎12-21-2022

I didn't know that could be done. Thank you.

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