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Can't Uninstall Unattended program from laptop
Hi
I have unattended access on a laptop and it has stopped working, not been online for 140days according to the devices page. How can I remove this from the device? I have found an application called gotoassistunattendedremover but that does nothing. The gotoassist icon is missing from quick launch. I have tried restarting the service (which has worked in the past) but still nothing going on.
Any ideas how I can remove the software or get it communicating again?
Thanks
Jason
- Managed to sort this. Found this link for removing logmein and followed it with slightly altered wording for gotoassist. Hopefully it will help anybody stuck in the same situation.
https://support.logmeininc.com/pro/help/how-to-manually-uninstall-logmein
J
6 Replies
- Managed to sort this. Found this link for removing logmein and followed it with slightly altered wording for gotoassist. Hopefully it will help anybody stuck in the same situation.
https://support.logmeininc.com/pro/help/how-to-manually-uninstall-logmein
J Is that for a mac? I am on a laptop. Maybe I do something similar and just delete the folder in program files
Sorry, it took me a while to track this down: /Library/ApplicationSupport/ and delete LogMeInRemoteSupportUnattended folder, and restart the computer.
Time to put in a support call I guess 🙂
- Unfortunately right click on the icon does not give me any options. I have used this method in the past but not working this time.
The question has been asked on here before but no resolution.
Anything else I can do? the uninstall option must point to a program somewhere? can I run that?
Cheers
Jason Hi
How to uninstall GoToAssist RS v4 Unattended: https://support.logmeininc.com/gotoassist-remote-support/help/uninstall-the-gotoassist-customer-unattended-application-g2ars050034
With GoToAssist RS v5 Unattended computers you right-click the toolbar/system tray icon and select Uninstall from the menu. After reinstalling Unattended support the icon on a Mac should be in the toolbal and on a Windows PC it should be in the system tray.
