Can't Uninstall Unattended program from laptop

[KingJason]

Hi

I have unattended access on a laptop and it has stopped working,  not been online for 140days according to the devices page.  How can I remove this from the device?  I have found an application called gotoassistunattendedremover but that does nothing.  The gotoassist icon is missing from quick launch.  I have tried restarting the service (which has worked in the past) but still nothing going on.

Any ideas how I can remove the software or get it communicating again?

Thanks

Jason

[GlennD]

Hi

How to uninstall GoToAssist RS v4 Unattended: https://support.logmeininc.com/gotoassist-remote-support/help/uninstall-the-gotoassist-customer-unat... 

With GoToAssist RS v5 Unattended computers you right-click the toolbar/system tray icon and select Uninstall from the menu. After reinstalling Unattended support the icon on a Mac should be in the toolbal and on a Windows PC it should be in the system tray.

[KingJason]

Unfortunately right click on the icon does not give me any options. I have used this method in the past but not working this time.

The question has been asked on here before but no resolution.

Anything else I can do? the uninstall option must point to a program somewhere? can I run that?

Cheers

Jason

[KingJason]

Time to put in a support call I guess 🙂

[GlennD]

Sorry, it took me a while to track this down: /Library/ApplicationSupport/ and delete LogMeInRemoteSupportUnattended folder, and restart the computer.

[KingJason]

Is that for a mac?  I am on a laptop.  Maybe I do something similar and just delete the folder in program files

[KingJason · Accepted solution]

Managed to sort this. Found this link for removing logmein and followed it with slightly altered wording for gotoassist. Hopefully it will help anybody stuck in the same situation.

https://support.logmeininc.com/pro/help/how-to-manually-uninstall-logmein
J