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candasix
New Contributor

Diconnect after connected in a mintue

I have an issue remote the few desktop model is Dell Vostro Tower Desktop 3020 windows version  Windows 11 Pro 23H2 Build 22631.3085 . When I success connect to the desktop and then it will lost the connection after a few minutes. All this desktop model is the same issue. I did try to turn off the firewall reinstall the windows and just install gotoassist. But it is the same. It is the gotoassist software issue. And I see the client desktop is still showing connected section during the disconnection on remote side. 

2 REPLIES 2
GlennD
GoTo Manager

Re: Diconnect after connected in a mintue

Hi @candasix, welcome to the community.

 

In December of 2023 we released a software update, do you know if these computers have updated? 

  • Windows (v. 5.12.0.3440) and Mac (v. 5.12.0.3653) 

 

Glenn is a member of the GoTo Community Care Team.

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candasix
New Contributor

Re: Diconnect after connected in a mintue

Yes, we have new version installed  it is V 5.12.0.3440, but still the same. We have many laptop and desktop but only this desktop model has this issue.