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James,
I'm suspecting either the display driver isn't activating, or somehow this device is not sending any info to the display while remotely connected. It's kind of hard to say if we still can't see what's going on in the background due to the black screen.
If you want to give us a call, we can create a simultaneous connection to this machine, and then have you remotely access the Unattended install, where we will see how the PC reacts through the separate G2A feed.
Hi James,
Sorry for the difficulty there.
Do you know if there is still a display adapter set up on the problem machine?
If you disconnect the monitor, then GoToAssist should use the Safe Mode display version.
All it should need is to plug in (the display adapter). This works for Windows whenever we've tested it previously.
Hi James,
Are you certain this server is running in console mode? Otherwise, without some kind of RDP conflict, the Remote Support connection should be showing the actual desktop.
Another test is to see if you have the reboot command when remotely connected through GoToAssist.