cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Contributor

GoToAssist Agent Desktop Console on MacOS causes my computer to slow down / uses a lot of resources

Hello!

 

I've been using the desktop app for sometime, and recently upgraded to the most recent version, but one thing that's been a consistent issue is performance.

 

Between the 'GoToAssist Agent Desktop Console' and 'QTWebEngineProcess' processes, before I know it my fans are spinning up and it feels like I'm moving my mouse cursor through Jell-o.

 

I'm on a MacBook Pro 2018 quad-core 2.7 i7 with 16GB of RAM running Catalina 10.15.7. In terms of other things going on concurrently, I am outputting to an external screen via USB-C, and have a few Chrome tabs open (let's say 5). Things get particularly bad if I need to hop on a Zoom at the same time, when my whole computer becomes pretty much unusable. In this time of COVID I can't avoid using Zoom at the same time, so as to avoid any responses that say to not run both programs at the same time.

It's also worth noting that if I use the Chrome version of the console, I don't have this issue at all. It's something with the app itself.

Thanks!

Aaron

1 REPLY 1
Highlighted
LogMeIn Contributor

Re: GoToAssist Agent Desktop Console on MacOS causes my computer to slow down / uses a lot of res...

Hello there!

We tried to recreate this experience in our Mac lab, but were not seeing any performance issues on the latest software builds when combined with desktop sharing apps and web browsing. 

What happens if you disconnect the external monitor itself?