GotoAssist V4 unattended installer removes itself

[gokhan1]

Hello,

I'm currently experiencing major issues while trying to add V4 GotoAssist unattended client to our machines.

The problem is that it keeps removing itself from the device list, and when I check on the PC, I notice that it forgets the Unattended access logins completely.

I've attempted to manually create a support session and add the device to our group list, but I still encounter the same issue.

After 20-30 minutes, the device disappears from the devices list, and upon restarting, I can only see the 'Enable Unattended Access' option, whereas before, I could see the device name, etc.

I've spent five hours on this problem without finding a solution.

Additionally, I've added the g2a files to the Windows exclusions list.

I have some log files and happy to share this.

[GlennD · Accepted solution]

Hi @gokhan1, welcome to the community.

 Were these PCs set up using a Windows image that includes GoToAssist already? Each Unattended install has a unique UID, so imaged PCs that include the GoToAssist software have the same UID and cancel out.

[gokhan1]

Thank you. After your reply I checked and found acutally my sysprep image had an issue giving the same UID instead of generating a different for each instance.

I had to rebuild the image but hey at least it's working now.

Thank you again!