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Fred Marshall
Contributor

Which Executable for Unattended GTA?

Occasionally, I have Windows 10 Pro workstations that suddenly fail to work with installed Unattended GTA.
This is version 4.8.  
Right now, I have a workstation that has been refreshed with local hands-on help but this help needs to be repeated every few days.  That is not good!  All other workstations seem to be working fine in the same site, etc.

I see a large number of .exe files on the computers for GTA.  I'm wondering which one might be RUN in order to resolve this problem remotely?  I can access using RDP for this.

2022-06-27_08-57-19.jpg

Of course, I'm hoping that running one of these will fix the problem.  I believe I've done it before but long ago.

I can see that the service is still running but no icon in the system tray.... ????

8 REPLIES 8
GlennD
GoTo Manager

Re: Which Executable for Unattended GTA?

Hi @Fred Marshall 

 

Can you expand on "suddenly fail to work"?   

 

Please download and run this application on the unattended computer to gather the GoToAssist RS v4 log files so we can review them. 

 

Glenn is a member of the GoTo Community Care Team.

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Fred Marshall
Contributor

Re: Which Executable for Unattended GTA?

Glenn,

 

WIll do.  
One thing I noticed is that the device is listed with an APAPI IP address.  No doubt due to the fact that it has multiple NICS.  I've disabled all the special ones now.

GlennD
GoTo Manager

Re: Which Executable for Unattended GTA?

Oh, interesting. Please let us know if that corrects the issues and I will let the team know. I am not sure how much testing has been done with multiple NIC PCs

 

Glenn is a member of the GoTo Community Care Team.

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Fred Marshall
Contributor

Re: Which Executable for Unattended GTA?

Glenn,

 

OK>  I ran it and it generated a .zip file.  I don't see an upload link here.... ?

GlennD
GoTo Manager

Re: Which Executable for Unattended GTA?

Okay great. Please do the following:

  • Unzip the file
  • Click on my community profile picture
  • Click on Send Message (private)
  • Attach the unzipped log files to a message and send them to me 

 

Glenn is a member of the GoTo Community Care Team.

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Fred Marshall
Contributor

Re: Which Executable for Unattended GTA?

Glenn thanks!

Well I sent you a private message but mentioned that there was no mechanism to attach a file and doubted that you would find one.  I've not heard back.  So, I'm ready to send the file but need some mechanism for doing so.

Fred Marshall
Contributor

Re: Which Executable for Unattended GTA?

OK.  I found the mechanism for sending files.  Drag and drop into the message body.

Unfortunately, it doesn't like any of the file formats it seems.

Suggestions?

GlennD
GoTo Manager

Re: Which Executable for Unattended GTA?

Hi @Fred Marshall,

 

Check my replies to your last private message and you'll find an email address you can send them to instead. Thanks!

 

Glenn is a member of the GoTo Community Care Team.

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