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Active Contributor

Issues searching for ticket number in customer portal

A customer is reporting issues searching by ticket number in the customer portal.

Intermittently a ticket is not found in search even though it is an active ticket and he has rights to view all company tickets.

He reports that has tried entering the just the ticket number, adding # in front or B# but the search does not return a result.  Has anyone else seen this issue or can provide a solution?

This customer has many active tickets so it is a frustrating problem for him.

2 REPLIES 2
New Contributor

Re: Issues searching for ticket number in customer portal

I have the same issue being reported by my clients.  

New Contributor

Re: Issues searching for ticket number in customer portal

I just reported this to Service Desk. It is as far as I can tell not a known issue but they said they'd get back to me and let me know.