A customer is reporting issues searching by ticket number in the customer portal.
Intermittently a ticket is not found in search even though it is an active ticket and he has rights to view all company tickets.
He reports that has tried entering the just the ticket number, adding # in front or B# but the search does not return a result. Has anyone else seen this issue or can provide a solution?
This customer has many active tickets so it is a frustrating problem for him.
We continue to have this issue reported to us by clients.
I had a ticket open but LogMeIn was unable to explain it.
But obviously this is not an isoloted instance.
@David Kiley1 --- I found a ticket for your email dated back several months, marked as resolved. If this is not the case, was it the same as ticket #GTASD-1858 ? If you don't recall, can you confirm the case number?