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Joshua Davidson
Active Contributor

No conversations with Service Desk yet ?!

Okay, what gives? Why is there a floaty button on the bottom right of service desk now?

I'm obviously already a customer, so I don't need to connect to a sales person

If I need tech support, this is not my preferred method

Lastly it doesn't even give me a way to submit a question?!

 

Also it blocks how much time I am entering into my tickets and in general aggravates me and gets in the way.

 

How to turn it off please?

 

Thanks very much

3 REPLIES 3
GlennD
LogMeIn Manager

Re: No conversations with Service Desk yet ?!

Hi @Joshua Davidson

 

Sorry for any confusion. This is something new that we have been working on, we will be sharing more information about it soon.

 

Glenn is a member of the LogMeIn Community Care Team.

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Joshua Davidson
Active Contributor

Re: No conversations with Service Desk yet ?!

So it's just a bubble that's in the way, that doesn't contain any information, but partially blocks my time entry, my new incident links, and my dashboard reports.

 

Okay, got it, yea.. that makes a lot of sense... soooo where in the announcement are the instructions for removing it again?

Joshua Davidson
Active Contributor

Re: No conversations with Service Desk yet ?!

I commend you Glenn, it can't be an easy job defending all these weird, senseless unproductive changes trying to cache in on trendy design and features to lure in new customers.