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New Contributor

User Not Receiving Notifications via Email when New incident is created

Hi,

I created a new team member's user account with GoToServiceDesk. I have added him to our IT Helpdesk user group so he should receive emails when new incidents are created or when he is assigned a ticket. Unfortunately he is still not receiving any notices via email. Is there something else that needs to be activated on his account?

 

Thank you for any help you can provide me.

 

Sarah

1 ACCEPTED SOLUTION

Accepted Solutions
LogMeIn Contributor

Re: User Not Receiving Notifications via Email when New incident is created

@sherrera  Sorry for any confusion!

 

If you want to click on my Community name, then direct message me the affected email address, I can check to see if the messages are all being returned to the system.

3 REPLIES
LogMeIn Contributor

Re: User Not Receiving Notifications via Email when New incident is created

@sherrera  Sorry for any confusion!

 

If you want to click on my Community name, then direct message me the affected email address, I can check to see if the messages are all being returned to the system.

Active Contributor

Re: User Not Receiving Notifications via Email when New incident is created

I have a new user that is having this exact same problem. I worked with someone in support who couldn't figure out the issue either so we had to just manually set a password so that he could at least access the account.

New Contributor

Re: User Not Receiving Notifications via Email when New incident is created

Experiencing the same issue. Direct messaged AshC for more information