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Saluki
Active Contributor

404 Error in Contacts

For users using the GoTo app for Windows they are clicking the contacts button on the left nav menu and get a screen that says 404.   Running Windows 10 Enterprise and the latest GoTo update.   The contacts option in the Android app works fine.  The behavior is the same on the internal corporate network and on external networks.  It is a recent issue. 

404.PNG

1 ACCEPTED SOLUTION

Accepted Solutions
Saluki
Active Contributor

Nevermind.  It just started working again without us making any changes. 

View solution in original post

4 REPLIES 4
jobalcaen
GoTo Contributor

Can you tell us what version of the app you are running? The version number is displayed as the last item of the avatar drop down menu.

jobalcaen_0-1652355594075.png

 Please also include the PBX name, the PBX name can be found on the bottom of most left navigation menus (ie Voicemail and Activity) 

jobalcaen_1-1652355725628.png

 

Saluki
Active Contributor

Thanks for the note! 

 

The windows app version is GoTo 3.427.1 3.8.1

 

The PBX name is Jive-USA Volleyball

Saluki
Active Contributor

Nevermind.  It just started working again without us making any changes. 

jobalcaen
GoTo Contributor

We fixed something on our end.

Thanks for reporting this issue to us.