Ability to Assign Multiple Devices to one User

[pzeller]

In the legacy Jive system, the admin could program up to five devices per User or extension number.  Since the migration to the new GoTo platform, you now have to create a Stand Alone device and use hot desking.  We can not use hotdesking, since we lock our configuration on each device once setup, to block updates from overwriting the secondary line or pbx we have programmed into each device.

GoTo can allow multiple devices per user, but you have to call customer service for them to allow.

Can you please add this capability back into the admin portal?

Thanks, Phil

[pzeller · Accepted solution]

I think I figured it out.  You have to create a standalone device and then go to General - Call Routing to route calls to this device.

[KateG]

Hi @pzeller thanks for posting the update and sharing the solution with the Community. I moved your post to the discussion section to help others facing the same question.