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ShieldZ
New Member

Best Way to Weigh Calls/Setup Batting Order

Hi there,

 

I'm looking for the best way to setup a dial plan in GoToConnect, that would allow priority to sales reps who are closing at a higher rate. Currently right now I have 3 separate call queues setup where I have the top agents in the first queue, followed by the 2nd, 3rd, etc. With some call eviction rules on, but it seems like there should be an easier or cleaner process for this.

 

Anyone have any alternative suggestions or ides? 

 

Thank you for your help. 

1 REPLY 1
mkeaton
Contributor

Re: Best Way to Weigh Calls/Setup Batting Order

Hmm this is all I could find

mkeaton_0-1715095434475.png

I'm not sure if there is a way to put all the agents in 1 que and assign them each a priority score - but this would at least make the top rep's que the priority first