Recent Discussions
Update to Yealink phone to display DND status of another extension?
Hello, I wanted to follow-up on this forum and see if there is a firmware version available on the Yealink phones to allow BLF keys to indicate if another extension has "DND" enabled or if this is still in the works? We have had several of our clients ask about this feature the past couple years and I wanted to see if this feature is still being pursued for Yealink phones? Thank you!
text to speech recording sounds British when United States/English is selected
Just noticed this today. When trying to add a text to speech recording in the Audio Library, the US English AI voices for Seraphina and Vivienne are sounding like a mix of US and UK accents. For example, this text "Hello! and thank you for calling! Your call is very important to us." The "Hello", "calling", and "call" are all pronounced with a British accent whether I choose English/United States or Auto-Detect. Can this be corrected? Thanks!GoTo Connect not launching in Chrome
I have GoTo Connect 4.1.1.0 and I can get it to open up properly in the Duck Duck Go Browser but when I try to get it running in a Chrome setting it just hangs up and will not take me to the screen where I can enter my credentials to try and Login... Have tried to uninstall and then reinstall but the same result. Any ideas what might be going on? It used to work fine in Chrome until one day I launched in DD Go and not it is no go! Thoughts...?
Serve Callers with longest wait across Queues with same weight
We would like the option to set the behavior for calls being served across different queues. Instead of randomly selecting a queue with a waiting caller we would like it to serve the caller with the longest wait time in all logged in queues.
Once a contact has been created I lose my modify caller ID feature in dial plan
Each user in my company has multiple extensions and inbound groups so I have my dial plan set up to a small couple digit code in front of the caller id via the modify caller ID node so the user knows where the call is coming from (i.e. group inbound, direct extension, etc.) However once we create a shared contact for clients, we lose that modify caller ID code at the front of it and the user has no idea where the call is coming from and what extension etc. was used. In the meantime we have stopped creating shared contacts for clients as the modify caller ID code is more important of the two but not by much and having to choose between the two seems crazy to me. You would think it could still show the contact name as well as the modify caller id prefix. Is there any way to still get this modify caller ID node to work on contacts and show both the prefix and the contact name??Once a contact has been created I lose my modify caller ID feature in dial plan
Each user in my company has multiple extensions and inbound groups so I have my dial plan set up to a small couple digit code in front of the caller id via the modify caller ID node so the user knows where the call is coming from (i.e. group inbound, direct extension, etc.) However once we create a shared contact for clients, we lose that modify caller ID code at the front of it and the user has no idea where the call is coming from and what extension etc. was used. In the meantime we have stopped creating shared contacts for clients as the modify caller ID code is more important of the two but not by much and having to choose between the two seems crazy to me. Is there any way to still get this modify caller ID node to work on contacts??
[Salesforce] Click to Call - Call Log didn't Create Randomly
Hi Everyone, I am seeking some helps for troubleshooting the issue "The call log didn't create randomly once the call ends in Salesforce". If this not the right place for this topic, please help me move it to the right place. I am looking for the GoTo Integration support in Salesforce, this is the free managed package. I didn't know what cause the issue, since it happens randomly, not all the user are having the issue, only a few on some of the lead records. The settings in Salesforce for Goto are the same, and we have checked with the IT department for the settings in Goto user account. No more we can do on the configuration part, I need some help for this. I have tried to sent the email to support@logmein.com, that I found on AppExchange where the place downloads this app, but this email is not monitored anymore. Welcome to any ideas and tips how I can solve this issue. Thank you! Raymond