mkeaton
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Joined 2 years ago
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Re: Auto Hang up phones when another call comes in.
You might test - turning off "call waiting" for one of the extensions and see how it affects the calls. We had several issues with call waiting and our ring groups, so we turned the feature off for all desk phones. The beeping in the agents ear was also very frustrating. Something to try maybe!71Views1like0CommentsRe: How do I change the name displayed on the phone?
Hello! Sorry to resurrect this old thread but this isn't working for our phones. Using the Yea-link T54W - Display name should be the users name + Ext (shown below), however recently I added a line 2 (no ring) button to each users phone deskphone, now the device name shows "Line 2" instead of their device name. The phones are power over Ethernet, unplugging the device for 20+ minutes and plugging it back in, display name still shows Line 2 in the upper left of the phones display. Settings: What the phone shows: Have tried rebooting at the device, from the admin site, resync'd.. What I haven't tried re-provisioning, resetting the phone to factory. It did this for everyone I added a Line 2 (no ring) button - 10 + users - all their desk phones now show this as their display name. Any suggestions? Would re-provisioning, resetting the phone to factory be something to try? and would it mess anything up? TY in advance!208Views0likes1CommentRe: Blocking GoTo Spam without effecting meeting invites
Just to add to this discussion.. IMO There should be a place in the admin center to block marketing emails to our users. We don't use this platform to market for GoTo - its the only service we use that does this. One of the problems, or disconnects, is that GoTo is sending these emails regardless if we use that product line ( in my most recent example would be for teams integration), to users that don't have any say in the product choices, nor the time to sit in on these. These emails should be sent to the Admins, from there they can decide if its appropriate to be sent to the users, if it even pertains to them. Our filter is catching them, but you all should know they are being marked for phishing Like K12Sys, we are going to block this from reaching any employees.. at least for now. 😃245Views0likes1CommentRe: GoTo App takes focus
Hey @cm0cdtg try this, In the lower left of the app there is a setting to change your default device, if the softphone is selected then a pop will occur. If you select your desk phone on this setting that pop might stop. Something to try This gets reset every time GoTo makes a change (they are working on it, they say) so you will have to check this ever so often, we now have our agents check each day, that's how disruptive this is.307Views1like9CommentsMissing Network Test Probes
Hello Forum Admins! Hoping you can help me with this since i am getting no where with support. Spent 17 minutes on with support - only for them to hang up on me, and not call me back (also never gave me a ticket #). Now on second call, the support guy says hes never heard of this so I have to go to into extensive details on where he could have found it if it weren't missing on my account. So I point him to this article: https://support.goto.com/connect/help/how-do-i-manage-my-goto-network-test-probes?highlight=Network I spent a lot of time entering this in for my remote users PC's - now all of them are gone, the whole section is gone. Is this something that was removed? Can you help me here? This i now what I seeSolved282Views0likes2CommentsRe: Outgoing calls not ringing
Usually no ring tones are issues with the network. Its either GoTo's or your side. Are all the users on the same network that are effected? Or does everyone work from home on different networks? To get them to work on your issue you will need examples - with time stamps (best to give them at least 3 of you have it) Date of the call Exact time of the call, including time zone Phone number dialed Extension or phone number the call was placed from Details about what happened: Is there dead air or ringing? https://support.goto.com/connect/help/how-do-i-fix-outbound-call-issues154Views1like0CommentsRe: Go To ringing on my desktop
This occurred for us today for 10 + users at the same time. There was nothing we did on our end to initiate this issue. I would wonder if there was a recent update that caused the users session to reset. Yes doing the things you mentioned does also cause it, but this current occurrence wasn't all 10 users clearing cashe and cookies on the same day. This issue has been happening for us since when we started on GoTo, so almost 2 years now. And I have to instruct people on how to fix it about once every 3 months (give or take) . And it comes in waves its not just one or 2 users at a time.. its most of them. Its only effecting those that use the app AND the deskphone congruently, so they can view the contact center stuff while they take calls from their deskphone. Hope this helps!306Views0likes1Comment