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Can't answer calls

I am not able to answer calls on my GoTo app. I can receive calls but I can't click the answer button. I had this issue before and was able to fix it by changing my extension but when I tried it again today, it won't work anymore.




GoTo Moderator

Re: Can't answer calls

Hi @lalai welcome to the GoTo Community and I apologize for the delay in response. There a few things to check: 


  • Does the extension listed on the bottom left-hand side of the screen reflect the correct extension? 
  • Have you tried uninstalling and reinstalling the app?
  •  Does the phone have a strong mobile data connection and wifi? 

Kate is a member of the GoTo Community Care Team.

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