Enable Visual Call Parking in the Goto Desktop/Web App

[joshbula]

I would like to enable the Visual Call Parking feature for my users to be able to park and retrieve parked calls from the desktop and web app.  When I go to Settings >> Voice >> Calls >> Parked Calls, the toggle to turn this on is disabled, and it says "Your access to the visual call parking feature has been limited by your administrator."  I am the administrator, and I can't find anywhere on the admin pages to enable this feature.  The link under that message goes to https://support.goto.com/connect/help/how-do-i-use-call-parking  where it talks about how to use the feature as a user, but there is no documentation for administrators on how to enable this feature for our users.  

[KateG]

Hi @joshbula welcome to the GoTo Community. 

This setting is in the Admin portal under Users, Phones, Advanced.  You can find information about it here.

Based on your needs, you may be interested in the Attendant Console. You can learn more about it in this video. 

[joshbula]

Thank you, I didn't realize it was a setting specific to each user.  All good now.