Forum Discussion

ddemuth78's avatar
ddemuth78
Active Contributor
5 months ago

GoTo Connect users extension setting suddenly changed and getting logged out of call queues today

Several call center users are seeing that their extension settings are getting change to some mobile extension thus their desk phones aren't ringing so they aren't answering calls thus they are getting logged off the call queue this morning. Wasn't happening yesterday.

  • KateG's avatar
    KateG
    5 months ago

    ddemuth78 , mkeaton  I shared this conversation with the team, and they hear that a feature to "remember previous selected ext" in click to call would be beneficial. 

  • mkeaton's avatar
    mkeaton
    Frequent Contributor

    Might try changing the default phone in the app.goto.com - this has been an ongoing thing for us, might be something to try? Unfortunately each user has to do this to correct what default device the calls are going to.  Maybe support can do something on the back end to keep a default device active? I don't understand why it changes on its own, probably a cookie thing.

     

     

    • ddemuth78's avatar
      ddemuth78
      Active Contributor

      Yeah, I had them all adjust that. Maybe triggered by a browser update but agree it would be nice if support could solve this.

      • KateG's avatar
        KateG
        GoTo Moderator

        ddemuth78 , mkeaton  I shared this conversation with the team, and they hear that a feature to "remember previous selected ext" in click to call would be beneficial.