Forum Discussion
Hi Tdub116 I do see that you reached out to support who recommended to delete all Goto installer files and download the App from this link. Did this help?
I am confused, I got a auto reply saying they got the ticket and then a follow up saying they were checking up regarding our last interaction....but I don't have a last interaction and don't see anything even when I check my cases on the portal (https://support.goto.com/connect/mycases) > where are you see this reply?
to give a little more details:
I am looking to update 300+ computers with the MSI machine wide installer, some of these computers have the per-user isntalled and I want to remove that in order to install the machine wide and I can't because the machine wide installer doesn't clear out the per-user in order to then install....I have a way I can push this app out silently and in mass but for the computers that have the per-user I can't even remote in and run the installer as I get this error, I don't follow what "delete all Goto installers files mean, that doesn't help with the error message and trying to do this to a lot of computers.