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Goto Connect hooking up ear piece

So this is probably a ear piece support setting but we use a lot of the poly products the one I use is a poly savi 820 and when making calls in GOTO and when I am on all call and another rings in I cannot hear the person who I am on the call with.


I think use headset buttons setting is one of the best updates we have had in GOTO  but this is a feature that makes receiving calls through headsets almost impossible unless having the user in a call queue.


has anyone seen this issue?

GoTo Moderator

Re: Goto Connect hooking up ear piece

Hi @Bradyhed10 nice to see you around. 


It does seem like it might be the settings. Have you tried using a different Ringer device? 


Screenshot 2023-08-28 162040.png

Kate is a member of the GoTo Community Care Team.

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