Goto Connect hooking up ear piece

[Bradyhed10]

So this is probably a ear piece support setting but we use a lot of the poly products the one I use is a poly savi 820 and when making calls in GOTO and when I am on all call and another rings in I cannot hear the person who I am on the call with.

I think use headset buttons setting is one of the best updates we have had in GOTO  but this is a feature that makes receiving calls through headsets almost impossible unless having the user in a call queue.

has anyone seen this issue?

[KateG]

Hi @Bradyhed10 nice to see you around. 

It does seem like it might be the settings. Have you tried using a different Ringer device?