Mass export of Call Recordings

[ryanbb]

For legal reasons we need to have our recordings saved so we can go back to them and listen to calls as needed. Now it looks like they are deleted after 13 months. I have set it up so recordings moving forward are saved on Amazon AWS, but I need all the past recordings for the last 13 months, if not all recordings since we started using gotoconnect.

The only way to save the recordings is to download them one by one. To do this we would need to hire a full time employee to go through recordings and download them one by one, which is expensive and inefficient. There needs to be a way to do an export of, at the very least, a full day of recordings. Is there any way to do this?

[KateG]

@ryanbb Welcome to the GoTo Community. 

You can request an export of your calls. I see your case in our system and I've escalated this request. Someone from our support team should be reaching out soon.  

[ryanbb]

Thanks Kate. If we just need to look up a call from 2 years ago would we be able to request the recording of that call?

[KateG]

Hi @ryanbb we can't go back past that 13-month window for individual calls.