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Austen2
New Contributor

New User's login never reaches the GoTo homepage

I used the admin portal to create a new user in GoTo. I selected the appropriate role and registered her email. When she tries to login, it allows her too, or it doesn't say that she's entered the wrong credentials. The GoTo logo comes up. It's in the center of the webpage "pulsing", getting slightly smaller then larger, but that's it. It stays that way for upwards of 10 minutes. Any recommendations? 

1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
GoTo Manager

Re: New User's login never reaches the GoTo homepage

Hi @Austen2,

 

Could you have the new user download and run our network test tool and then try signing in again? 

 

Glenn is a member of the GoTo Community Care Team.

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1 REPLY 1
GlennD
GoTo Manager

Re: New User's login never reaches the GoTo homepage

Hi @Austen2,

 

Could you have the new user download and run our network test tool and then try signing in again? 

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.
Do you want a new feature added? Make sure you Kudo (vote) for the Idea

Free user and admin training