No Email for new account

[WFI]

Hello,

We had a member who had an old email, we changed it, then she was logged out and couldn't login. So, I deleted her account, and re-created her account with the new login; however, shes not getting the email to login and set a new password... any idea? It's for "rica" in our account. Thanks

[WFI]

PS, it's been 15 mins, and its not in SPAM.

[KateG]

Hi @WFI thanks for stopping by the Community. 

Your best bet would be to contact customer support who can review the email and see what is happening.