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guicalabria
New Contributor

Report received external call, assisted transfer but shows internal number

Hi,

When we receive a external call number (+5511912345678), and this call is transferred from (1003) to another extension (1000) , the report shows the a call from 1003 to 1000.

The report should shows a call from 5511912345678 to 1000 because in the end the extension 1003 is doing others calls and it's not a internal call.

Is there a way to fix it?

Best Regards,
Guilherme

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