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alexnuno's avatar
alexnuno
Active Contributor
3 years ago
Solved

Restrict Provision Re-Sync to Off Hours?

Hi everyone!   I've been trying to find out if there's a way to get reprovisioning restricted to off-hours. I had a scenario earlier today where we experienced a traffic spike that was noticeable t...
KateG's avatar
KateG
GoTo Manager
2 years ago

Hi alexnuno nice to hear from you, though sorry to hear this is still occuring. 

 

Off-hours are 11 pm to 5am in pbx's timezone. The next best bet would be to work with support  so that we could look at logs on our side. I've gone ahead and created a case for you and someone from our support team will be reaching out. 

alexnuno's avatar
alexnuno
Active Contributor
2 years ago

Hi Kate!

 

Thanks so much for this! I worked with support yesterday and think we found the solution. Apparently it's surprising that our phones were working at all given how they were deployed. There were a couple of core GTC Firewall rules that needed to be set, as per the deployment requirements. Either these were never set in the first place, I inadvertently affected rules at some point, or a recent firewall update messed with our settings.  Apparently this is a semi-common issue that at least the tech I was assigned has seen around, so I am praying that this is indeed the fix. 

 

  1. SIP ALG needed to be disabled.
    1. https://support.goto.com/connect/help/what-are-the-recommended-sip-applications-settings-gotoconnect-recommended-sip-applications-settings
  2. UDP Keep Alive needed to be set to 300 seconds. 
    1. https://support.goto.com/connect/help/what-are-the-recommended-nat-keep-alive-settings
  3. Ports 5060-5061 needed to be allowed through the firewall. 
    1. https://support.goto.com/connect/help/what-are-the-required-router-settings

The changes have been in place for 24 hours, with no mass provision yet. 

 

Fingers crossed. 

 

Thanks again for all of your help Kate! Best to you!

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi alexnuno great to hear from you, and I'm happy to see you were able to find a resolution. 


    Thanks for taking the time to share the solution here on the Community, so any others who run into this problem can benefit from your action. Have a great day!