The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

WFI's avatar
WFI
Active Contributor
3 years ago
Solved

Website Chat + Messenging Survery

Hello, Few things I need help with. 1) I need help getting the live chat function to work on our website and showing up on my GOTO app. We had it on our website and I was testing it, but couldn't s...
  • GlennD's avatar
    GlennD
    3 years ago

    Hi WFI,

     

    Have you reviewed this support article already? There are a couple of prerequisites: 

     

    • You must be set up as a user and be assigned the admin role. This can also be done from your admin portal if you have access permissions. Make sure you have created a chat queue first.

     

GlennD's avatar
GlennD
GoTo Manager
3 years ago

Hi WFI,

 

Have you reviewed this support article already? There are a couple of prerequisites: 

 

  • You must be set up as a user and be assigned the admin role. This can also be done from your admin portal if you have access permissions. Make sure you have created a chat queue first.